Technical Enterprise Customer Success Manager
New
D
DevSavant Inc.Software Development
Location: LATAMFull-TimeSenior
Salary not disclosed
Apply NowOpens the employer's application page
Job Details
- Required Skills
- Project ManagementJavascriptSaaS
Requirements
- Experience managing a book of enterprise or strategic accounts as a CSM, Technical CSM, or Technical Account Manager.
- Proven experience leading EBRs with executive-level (VP/C-suite) stakeholders.
- Strong technical aptitude to understand and communicate platform architecture.
- Experience with scripting languages, preferably JavaScript.
- Solution Architect mindset with a consultative approach to complex problem-solving.
- Highly developed organizational skills for prioritizing across multiple accounts.
- Ability to partner with Account Executives on shared enterprise portfolios.
- Outstanding verbal and written communication skills.
- Comfortable managing ambiguity and shifting priorities in a remote environment.
- Self-starter, action-oriented, and results-driven mentality.
Responsibilities
- Own a portfolio of enterprise accounts characterized by high complexity and multiple business units.
- Lead Executive Business Reviews (EBRs) with VP and C-suite stakeholders.
- Monitor portfolio health, managing onboarding, expansion planning, and renewal risk reviews.
- Maintain technical expertise to build/audit complex apps, advise on integration architecture, and troubleshoot systems.
- Collaborate cross-functionally with Professional Services, Solutions Engineering, and Support.
- Mentor and support less-tenured CSMs.
View Full Description & ApplyYou'll be redirected to the employer's site
