Pessoa Analista de Customer Success Sênior - Onboarding Enterprise
New
BrazilFull-TimeSenior
Salary not disclosed
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Job Details
- Required Skills
- Project ManagementStakeholder managementCRMHubSpot
Requirements
- Experience with SaaS implementation, customer onboarding, or project management in B2B environments, preferably with enterprise customers.
- Strong project management skills, including planning, prioritization, execution, and delivery of complex initiatives.
- Ability to manage multiple projects simultaneously while maintaining attention to detail and quality.
- Excellent communication skills, with the ability to adapt messaging for different audiences, from operational teams to C-level executives.
- Strong business understanding and ability to connect customer objectives with implementation strategies.
- Ability to make decisions, remove blockers, and move projects forward with autonomy.
- Comfort working with complex enterprise environments and high-level stakeholders.
- Strong organizational discipline and ownership mindset.
- Consistent use of AI tools to increase efficiency, productivity, and scalability.
- Previous experience in HR technology, human resources, or performance management solutions (preferred).
- Familiarity with project management methodologies and practical application of delivery frameworks (preferred).
- Experience using customer success or CRM tools such as HubSpot or similar platforms (preferred).
- Technical understanding of SaaS platform configuration and integrations (preferred).
Responsibilities
- Manage multiple enterprise onboarding projects simultaneously, from initial kickoff through final handoff to the Customer Success team.
- Build and maintain detailed project plans, timelines, milestones, and governance routines to ensure successful implementations.
- Identify risks, anticipate blockers, and proactively drive solutions to maintain project scope, quality, and deadlines.
- Develop and improve onboarding playbooks, templates, dashboards, and operational processes for enterprise customers.
- Conduct discovery sessions to understand customer business goals, HR processes, and implementation requirements.
- Act as a bridge between customers and internal teams such as Product, Support, and Data, translating business needs into platform configurations.
- Manage relationships with multiple stakeholders, from operational HR teams to executive-level decision makers.
- Design and deliver customized training sessions for different user profiles, including administrators, managers, and employees.
- Monitor adoption indicators and engagement metrics during onboarding, identifying opportunities for improvement and risk prevention.
- Ensure smooth transition from implementation to ongoing customer success management through detailed documentation and alignment.
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