Sales & Customer Success Representative
New
P
PearlB2B SaaS / Field Service
Honduras, Santo Domingo, Dominican Republic. Mexico City, Mexico City, Mexico. Bogotá, Bogota, Colombia. São Paulo, State of São Paulo, Brazil. Cape Town, Western Cape, South Africa. Buenos Aires, Buenos Aires, Argentina, EST (8:00 AM – 5:00 PM, Monday–Friday)Full-TimeMiddle
Salary1,300 - 1,800 USD per month
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Job Details
- Languages
- C1+ English (CEFR)
- Experience
- 2–5 years
- Required Skills
- Customer SuccessHubSpot
Requirements
- 2–5 years in a hybrid customer success and inside sales role.
- Proven track record of closing deals by phone with warm inbound leads.
- Hands-on experience with HubSpot (pipeline management, sequencing, task management, and deal-stage tracking).
- Demonstrable sales results (quota attainment, lead-to-quote, or quote-to-close conversion) in a B2B or B2C environment.
- Experience supporting or selling to SMB service businesses (e.g., pool service, HVAC, plumbing).
- Ability to manage a queue of 20–100+ customers or leads independently.
- C1+ English proficiency (CEFR) for live phone communication.
- Experience with field service management software (Jobber, Housecall Pro, ServiceTitan, or similar) is a plus.
- Familiarity with AI-assisted support tools (Claude, ChatGPT) is a plus.
Responsibilities
- Own the entire front-line customer and warm-sales operation.
- Handle inbound support calls and ticketing.
- Conduct 15–30 minute discovery and quoting calls with warm inbound leads.
- Manage a HubSpot pipeline including task management and deal-stage tracking.
- Follow up on trade-show and event leads.
- Participate in an initial 1–2 month onboarding period embedded in the founder's service business.
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