Founding Customer Success & Commercial Expansion Lead
New
BrazilFull-TimeLead
Salary$30,000 base salary and $50,000+ on-target earnings potential
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Job Details
- Languages
- English
- Experience
- 2–6+ years
- Required Skills
- Data AnalysisAccount ManagementCustomer SuccessSaaSGenerative AI
Requirements
- 2–6+ years of experience in customer success, account management, sales, or commercial expansion roles within SaaS, ideally in K-12 education technology.
- Proven experience managing revenue targets, renewals, upselling, or expansion opportunities.
- Strong ability to build relationships with multiple stakeholders, from educators to school leaders and decision-makers.
- Comfortable operating as a hands-on individual contributor in a fast-paced startup environment.
- Experience creating customer onboarding programs, training sessions, and adoption strategies.
- Strong analytical skills with the ability to use customer data and product usage insights to drive decisions.
- Excellent English communication skills.
- Daily experience using Generative AI tools and enthusiasm for applying AI to improve productivity.
- Strong ownership mindset, resilience, and curiosity.
Responsibilities
- Own account expansion strategies, identifying upsell, cross-sell, and renewal opportunities within existing school networks.
- Manage revenue expansion targets by increasing platform adoption across teachers, classrooms, schools, and districts.
- Build strong ROI-based business cases to convert grassroots educator adoption into larger institutional partnerships.
- Lead customer onboarding programs, including virtual training sessions and adoption initiatives.
- Monitor usage data and customer engagement trends to proactively identify churn risks and implement retention strategies.
- Act as the primary customer contact for troubleshooting, support coordination, and ongoing platform success.
- Create scalable customer resources, documentation, and playbooks to improve adoption and operational efficiency.
- Collaborate directly with leadership to establish customer success processes and commercial strategies.
- Gather customer feedback and translate insights into improvements for product adoption and business development.
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