Implementation Consultant
New
S
SupportYourAppB2B SaaS
Lagos, Lagos, Nigeria. Calabarzon, Philippines. Kano, Kano, Nigeria. Tunis, Tunis Governorate, Tunisia. Sfax, Sfax Governorate, Tunisia. Central Visayas, Philippines, 9am to 6pm GMT+2ContractMiddle
Salary not disclosed
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Job Details
- Languages
- English
- Experience
- 1+ year
- Required Skills
- Project ManagementMicrosoft ExcelRESTful APIsCRMChange ManagementCustomer SuccessGoogle Sheets
Requirements
- 1+ year of experience in B2B SaaS Implementation, Project Management, Customer Success, or a similar customer-facing role.
- Proven experience managing multiple customer implementation projects simultaneously.
- Advanced English proficiency, both written and spoken, with confidence in leading business meetings and negotiations.
- Strong analytical mindset and advanced Excel or Google Sheets skills.
- Experience understanding and configuring complex B2B SaaS products, ERP, CRM, or similar business systems.
- Excellent change management mindset with the ability to guide corporate clients through process transformations.
- Problem-solving mindset with the ability to collaborate with engineering teams on API and integration challenges.
Responsibilities
- Lead end-to-end implementation projects, acting as the primary point of contact from point-of-sale to a fully operational, live product.
- Conduct deep-dive discovery sessions to translate business requirements into customized, optimized product workflows.
- Manage timelines, deliverables, and technical alignment, guiding clients through data mapping, validation, and migration of business data.
- Keep both internal teams and client-side stakeholders on track with strict deadlines, managing risks and unblocking technical dependencies.
- Deliver high-impact interactive workshops and onboarding sprints for key client stakeholders.
- Create tactical, highly structured enablement resources such as deployment playbooks and configuration guides.
- Partner with Sales, Product, and QA teams to escalate technical blockers and translate client feedback into product improvements.
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