Implementation Consultant
New
S
SupportYourAppB2B SaaS
Cape Town, Western Cape, South Africa. Johannesburg, Gauteng, South Africa. Kyiv, Kyiv city, Ukraine. Lviv, Lviv Oblast, Ukraine. Sarajevo, Federation of Bosnia and Herzegovina, Bosnia and Herzegovina. Tuzla, Federation of Bosnia and Herzegovina, Bosnia and Herzegovina, GMT+2ContractMiddle
Salary not disclosed
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Job Details
- Languages
- English
- Experience
- 1+ year
- Required Skills
- Project ManagementMicrosoft ExcelRESTful APIsCRMChange ManagementCustomer SuccessGoogle Sheets
Requirements
- 1+ year of experience in B2B SaaS Implementation, Project Management, Customer Success, or a similar customer-facing role.
- Proven experience managing multiple customer implementation projects simultaneously.
- Advanced English proficiency, both written and spoken, with confidence in leading business meetings and negotiations.
- Strong analytical mindset and advanced Excel or Google Sheets skills for data management and validation.
- Experience understanding and configuring complex B2B SaaS products, ERP, CRM, or similar business systems.
- Strong change management skills to handle user resistance and guide clients through process transformations.
- Ability to reverse-engineer technical issues and collaborate with engineering teams regarding APIs and integrations.
- Excellent presentation, communication, and relationship-building skills.
- Proactive and organized approach to managing project scope and risks.
Responsibilities
- Lead end-to-end implementation projects, acting as the primary point of contact from point-of-sale to a fully operational, live product.
- Conduct deep-dive discovery sessions to understand clients' procurement and financial processes and translate business requirements into customized product workflows.
- Manage timelines, deliverables, and technical alignment, including data mapping, validation, and migration of business data into the platform.
- Coordinate with internal teams and client-side stakeholders to ensure deadlines are met and technical dependencies are addressed.
- Deliver high-impact interactive workshops and onboarding sprints to enable client stakeholders to operate the platform independently.
- Develop tactical enablement resources, such as deployment playbooks and configuration guides, to standardize the implementation process.
- Partner with Sales, Product, and QA teams to escalate technical blockers and translate client feedback into product improvements.
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