Customer Support Consultant
New
Opportunity to cooperate fully remotely, Monday–Friday, 9 AM–5 PM CSTFull-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- Fluent English and Spanish (at least C1 level)
- Experience
- At least 6 months
- Required Skills
- Analytical SkillsMS OfficeCRMCustomer support
Requirements
- Excellent Spanish and English communication skills (at least C1 for both speaking and writing)
- At least 6 months of experience in a customer support role
- Experience with CRM systems
- Basic MS Office proficiency
- Strong analytical thinking and research skills
- Positive, proactive and responsible attitude
- Personal computer (at least 8Gb of RAM)
- Stable internet connection (minimum 50 Mbps download and 40 Mbps upload)
Responsibilities
- Deliver outstanding customer support via phone calls, chats, and emails
- Address customer inquiries
- Build strong and lasting customer relationships
- Keep up with evolving tools and technology
- Handle sensitive customer data with care and security
- Apply the latest and greatest customer happiness practices
- Maintain deep understanding of client solutions and meet KPI
- Support internal teams to resolve operational challenges
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