Junior Support Specialist
New
P
PaddleSaaS, Payments
Location: Toronto, GMT, AEST, ESTFull-TimeJunior
Salary not disclosed
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Job Details
- Languages
- English
- Experience
- 0-2 years
- Required Skills
- TroubleshootingCustomer supportSaaSZendesk
Requirements
- 0-2 years of experience in a customer support, customer service, or customer-centric role.
- Proficiency in English.
- Ability to work remotely and coordinate across different time zones.
- Strong sense of empathy and customer-focused mindset.
- Investigative mindset with strong problem-solving skills.
- Ability to follow internal processes and instructions.
- Comfortable working in a fast-paced, autonomous environment.
- Tech-savvy (experience with Zendesk or similar helpdesk platforms is a plus).
- Experience in SaaS is preferred.
Responsibilities
- Respond to and resolve transactional queries from customers via email.
- Process refunds and subscription cancellation requests.
- Escalate advanced or complex queries to appropriate internal channels.
- Continuously improve knowledge of Paddle products to handle advanced inquiries.
- Collect feedback and report issues to improve internal processes.
- Participate actively in team meetings.
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