Customer Account Manager
New
Remote – must be based in or willing to relocate to the MST/PST Time Zone, MST/PSTFull-TimeSenior
Salary not disclosed
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Job Details
- Experience
- 7+ years
- Required Skills
- Project ManagementSalesforceCustomer Success
Requirements
- 7+ years of experience in customer success or consultative selling within a software environment.
- Bachelor’s degree preferred or equivalent experience.
- Experience in construction technology or the construction industry is a plus.
- Expertise in project management software such as MS Project or similar Gantt chart programs.
- Strong understanding of software development processes and methodologies.
- Experience working in a technical, production-driven environment.
- Proficiency with Salesforce and Help Scout strongly preferred.
- Ability to travel up to 40% to customer locations.
- Excellent verbal and written communication skills, particularly with engineers.
- Self-motivated, adaptable, and service-oriented mindset.
Responsibilities
- Actively manage a book of business to minimize churn and drive healthy growth.
- Act as a trusted advisor to ensure customer business needs are met by the platform.
- Consult with customers to uncover unmet needs and drive product adoption.
- Build and execute strategies for customer engagement, upsells, and retention.
- Provide strategic customer support and troubleshoot account issues using diagnostic tools.
- Manage the onboarding process for enterprise accounts.
- Deliver product training sessions to customers, Sales, and other Business Managers.
- Collaborate with Engineering and Technical Support leads to address tickets, bugs, and enhancements.
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