Customer Success Manager
New
C
CisionCommunications Cloud
Remote - CanadaFull-TimeMiddle
SalaryBase compensation for this role is CAD $70,000 with an additional commission target of CAD $10,500.00
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Job Details
- Experience
- 1-3 years
- Required Skills
- Data AnalysisSalesforceAccount ManagementCRMCustomer SuccessSaaS
Requirements
- 1-3 years of experience in Customer Success, Account Management, or related SaaS roles.
- Experience managing high-volume account portfolios or working in a scaled/tech-touch model.
- Strong communication skills, with the ability to engage customers effectively in one-to-many formats.
- Data-driven mindset comfortable interpreting usage data and customer signals.
- Highly organized with the ability to manage competing priorities at scale.
- Proactive, solutions-oriented approach to working in a fast-paced environment.
- Experience working with CRM/CS platforms such as Planhat or Salesforce.
- Knowledge of digital customer engagement programs and customer lifecycle automation preferred.
- Familiarity with social listening, media intelligence, or marketing analytics platforms is a plus.
Responsibilities
- Manage a broad portfolio of Enterprise and Commercial customers using a scalable, one-to-many engagement model.
- Deliver value through digital touchpoints, including webinars, email campaigns, in-app messaging, and group sessions.
- Monitor and act on customer health signals like usage, engagement, and sentiment to mitigate risk and drive adoption.
- Execute playbooks and workflows to support onboarding, product adoption, renewal readiness, and expansion opportunities.
- Maintain accurate data in the customer success platform, including engagement, risks, and lifecycle stage.
- Contribute to the development and optimization of scaled CS programs, content, and automation workflows.
- Partner cross-functionally with Sales, Support, Product, and Marketing teams.
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