IT Service Delivery Specialist
New
C
CadwellMedical Devices/Healthcare
Remote, USA, Overnight shift (approximately 10:00 PM – 7:00 AM CT)Full-TimeMiddle
Salary77,000 - 100,000 USD per year
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Job Details
- Experience
- 4+ years of experience in IT infrastructure support.
- Required Skills
- SQLJavascriptSQLiteNetworking
Requirements
- Bachelor's degree in Computer Science, Information Technology, or equivalent work experience.
- 4+ years of experience in IT infrastructure support.
- Comprehensive knowledge of IT support operations including networking, databases, storage, and HL7 connectivity.
- Thorough knowledge of IT infrastructure design and sizing for enterprise software deployments.
- Experience with software upgrade and migration planning and execution.
- Working knowledge of SQL, SQLite, JavaScript, and Mirth Connect.
- Familiarity with disaster recovery planning and backup solutions.
- Ability to work an overnight shift (approx. 10:00 PM – 7:00 AM CT).
- Must be able to travel internationally up to 30% with flexibility for short-notice trips.
- Reliable high-speed internet access.
Responsibilities
- Deliver Tier 2 technical support for international distributors and domestic customers, troubleshooting complex IT issues related to networking, databases, storage, software, and HL7.
- Partner with international distributors to advise on IT infrastructure design and requirements for software deployments related to tender responses.
- Collaborate with after-hours support staff to ensure priority clinical support for international distributors.
- Execute software upgrades, server migrations, and related infrastructure activities throughout the customer support lifecycle.
- Ensure IT systems comply with international data privacy and security regulations (e.g., GDPR, APPI) and advise on compliance best practices.
- Recommend and support region-specific disaster recovery plans and backup solutions.
- Deliver training and workshops to improve distributor system familiarity and operational effectiveness.
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