Customer Success & Sales Specialist
New
A
AO NationCustomer Service
Applicants must be legally authorized to work in Canada and currently reside in one of the following provinces: British Columbia, Alberta, Saskatchewan, Manitoba, Ontario, or Newfoundland and Labrador.Full-TimeMiddle
Salary$60,000 – $95,000 / year
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Job Details
- Required Skills
- Customer serviceCRM
Requirements
- Excellent verbal and written communication skills.
- Strong customer service and relationship-building abilities.
- Experience in customer support, sales, retail, or call centre environments is an asset.
- Comfortable recommending products and identifying customer needs.
- Strong problem-solving and organizational skills.
- Experience using CRM systems and common business software is preferred.
- Ability to manage multiple priorities in a dynamic work environment.
- Friendly, dependable, and motivated to succeed.
- Customer-focused with a positive, solution-oriented approach.
Responsibilities
- Deliver friendly, professional support through phone, email, and text.
- Answer questions about products, services, pricing, and policies.
- Resolve customer concerns with empathy and efficiency.
- Follow up to ensure customer satisfaction and maintain long-term relationships.
- Understand customer needs and recommend appropriate products or services.
- Introduce promotions, upgrades, and additional solutions when they provide value.
- Identify new sales opportunities and contribute to business growth.
- Maintain detailed and accurate customer information within the CRM system.
- Share customer insights and trends with leadership to help improve service and offerings.
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