Senior Director, Account Management, Consulting
New
A
AlphaSenseMarket Intelligence
Remote - United StatesFull-TimeDirector
Salary$200,000 — $250,000 USD
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Job Details
- Experience
- 10+ years of work experience in sales, account management, or client success; 5+ years of direct people management experience; 2+ year managing managers
- Required Skills
- People ManagementAccount ManagementClient relationship managementCustomer Success
Requirements
- 10+ years of work experience in sales, account management, or client success.
- 5+ years of direct people management experience.
- 2+ years of experience managing managers.
- Proven ability to operationalize the customer journey.
- High aptitude and willingness to learn complex technical subject matter.
- Ability to distill and explain complex issues in simple terms.
- Articulate, consultative, and confident client-facing presence.
- Strong ability to build rapport and maintain relationships.
- Exceptional oral, written, and presentation skills.
- Effective time management and task prioritization under pressure.
- Motivation to contribute to a dynamic and entrepreneurial team culture.
Responsibilities
- Lead a team of Account Managers, Account Directors, Key Account Directors, and managers to surpass business retention and expansion targets.
- Drive commercial results by coaching and modeling 360-degree client relationship-building.
- Forecast retention and growth accurately through operational rigor and inspection.
- Manage talent and team development through mentorship and performance management programs.
- Craft narratives for team performance and customer signals for leadership.
- Recruit top talent for the growing team.
- Act as a senior voice for the customer by aligning with Product, Enablement, and Marketing on roadmaps and GTM initiatives.
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