Senior Manager, Professional Services
New
M
MitratechSaaS Technology
Remote USFull-TimeManager
Salary not disclosed
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Job Details
- Experience
- 3+ years
- Required Skills
- Project ManagementSalesforceStakeholder managementProcess improvementBudget management
Requirements
- 3+ years of experience in a leadership role, including process development and team development.
- 3+ years of experience in Professional Services or a similar role within a SaaS or SaaS-like organization.
- Proven track record managing multiple teams and clients simultaneously.
- Demonstrated ability to effectively prioritize work schedules based on business and corporate goals.
- Strong business acumen with experience acting as a business partner to senior leadership.
- Ability to influence the scope and management of initiatives across organizational boundaries.
- Experience managing teams of project/program managers, functional consultants, and subcontractors.
- Ability to synthesize complex information and articulate details to project stakeholders.
- Ability to travel up to 20% for events, client site visits, and conferences.
Responsibilities
- Provide strategic direction and support to individual team contributors and services leadership.
- Identify, build, and deploy strategic initiatives to improve project delivery and reduce total cost of implementation.
- Build and maintain strong relationships with clients, internal teams, and third-party vendors.
- Manage department budget, resource allocation, and process optimization to ensure operational excellence.
- Oversee revenue forecasting and review/approve Statements of Work (SOW) to maintain profitability.
- Serve as Project Sponsor for strategic customers and handle escalations.
- Establish cross-functional alignment with Sales, Product, Success, and Support teams.
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