Director, EMEA Professional Services
EMEAFull-TimeDirector
Salary91,452 - 123,730 GBP per year
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Job Details
- Required Skills
- SalesforceJiraSaaS
Requirements
- Significant leadership experience within Professional Services, consulting, or enterprise software delivery.
- Experience leading managers and building high-performing regional organizations.
- Ownership of commercial metrics including revenue, utilization, margin, forecasting, and capacity planning.
- Experience leading complex customer implementations and executive governance.
- Strong understanding of Statements of Work, project governance, scope management, and change control.
- Experience working closely with Sales, PreSales, Support, Product, Customer Success, and Finance.
- Experience building offshore, partner, or blended delivery models.
- Strong executive presence and the ability to influence senior stakeholders across a global organization.
- Preferred experience in Scientific software, R&D informatics, ELN, LIMS, SDMS, or scientific workflow platforms.
- Preferred experience in Life sciences, biotechnology, pharmaceutical, or chemicals industries.
- Preferred knowledge of PSA, CRM, and project governance platforms such as OpenAir, Salesforce, or Jira.
Responsibilities
- Lead and develop a high-performing management team across scientific implementation and regional delivery.
- Build a culture of accountability, collaboration, and continuous improvement.
- Own regional services bookings, revenue, utilization, margin, forecasting, and delivery predictability.
- Act as the senior Professional Services leader for strategic EMEA customer engagements.
- Lead executive governance, steering committees, and major delivery escalations.
- Lead regional resource planning across Application Scientists, India-based teams, and partner delivery.
- Drive continuous improvement in delivery quality, operational maturity, and implementation predictability.
- Partner with cross-functional teams including Sales, PreSales, Support, Product, Finance, and Legal.
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