IT Service Desk Specialist
New
Poland, 24/7 modelFull-TimeJunior
Salary not disclosed
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Job Details
- Languages
- Spanish C2, Polish C2, English B2
- Experience
- At least 6 months
- Required Skills
- AndroidJiraMicrosoft OfficeServiceNowiOS
Requirements
- Fluency in Spanish (spoken and written)
- Fluent in Polish
- Good command of English (B2)
- At least 6 months of experience in an IT technical support / Service Desk environment
- Knowledge of Windows OS, Office 365, Active Directory / Entra ID, and Intune
- Familiarity with ITIL concepts and ticketing tools (e.g., ServiceNow, Jira, BMC Remedy, or similar)
- Strong communication and interpersonal skills, with a customer-oriented mindset
- Willingness to work in a 24/7 shift model
- Ability to perform well under time pressure
Responsibilities
- Provide remote support for users across applications, operating systems, and computer hardware
- Manage user accounts and access in Active Directory / Entra ID
- Handle Office 365 services and basic telephony system administration
- Support mobile devices (Android/iOS) and work with endpoint management tools
- Perform initial triage of incidents and service requests via phone, email, or ticketing systems
- Escalate complex issues to higher support levels in line with defined procedures
- Document troubleshooting steps, support onboarding activities, and contribute to the knowledge base
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