Operations Director

New
Based in the United StatesFull-TimeDirector
Salary95,280 - 119,100 USD per year
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Job Details

Experience
3+ years of recent management experience; 5+ years of clinical experience; 3+ years of utilization review experience.
Required Skills
Process improvementChange Management

Requirements

  • Bachelor’s degree or equivalent relevant professional experience.
  • Active unrestricted LPN, RN, or applicable state/compact clinical license.
  • 3+ years of recent management experience.
  • 5+ years of clinical experience.
  • 3+ years of utilization review experience.
  • Strong knowledge of the U.S. healthcare industry and healthcare operational processes.
  • Experience developing policies, procedures, workflows, and operational strategies.
  • Demonstrated expertise in employee development, performance management, and team leadership.
  • Experience managing remote operations and improving operational processes.
  • Proven ability to analyze resources, identify opportunities, and develop solutions.
  • Ability to manage competing priorities and operate in a fast-paced environment.

Responsibilities

  • Manage daily clinical support operations for healthcare service programs and ensure effective operational execution.
  • Collaborate with clinical operations and configuration teams to support system configuration activities and operational workflows.
  • Develop, maintain, and implement standardized operating procedures and policies for clinical teams.
  • Coordinate regression testing activities for new system enhancements and ensure operational readiness.
  • Participate in system triage meetings and support resolution of operational and technical issues.
  • Review, manage, and prioritize system enhancement requests in collaboration with relevant stakeholders.
  • Create standardized training materials and support onboarding initiatives for clinical staff.
  • Assist with accreditation activities and maintain compliance standards.
  • Analyze operational processes, identify improvement opportunities, and implement strategies to enhance efficiency.
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95,280 - 119,100 USD per year
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