Senior Director, KF Operations Process
New
Based in United StatesFull-TimeDirector
Salary156,000 - 188,500 USD per year
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Job Details
- Experience
- 7+ years of professional experience, including 3+ years leading organizational process design and improvement initiatives
- Required Skills
- Project ManagementData AnalysisCross-functional Team LeadershipOperations ManagementStakeholder managementChange Management
Requirements
- 7+ years of professional experience, including 3+ years leading organizational process design and improvement initiatives.
- Demonstrated success managing complex, cross-functional projects within matrixed organizations.
- Strong experience designing, implementing, and sustaining operational systems at scale.
- Ability to create clear processes, workflows, and knowledge management systems that improve organizational effectiveness.
- Strong project management skills with the ability to manage competing priorities and deliver results on time.
- Experience using data and metrics to evaluate performance, identify challenges, and drive improvements.
- Excellent change management skills, including communicating transformation strategies and influencing adoption.
- Strong communication and presentation skills, with the ability to translate complex concepts into clear, persuasive narratives.
- Exceptional collaboration and relationship-building skills across diverse teams and stakeholders.
- Strong self-management skills with a track record of setting ambitious goals and achieving measurable outcomes.
- Passion for mission-driven work and commitment to creating positive impact through operational excellence.
Responsibilities
- Develop and maintain a multi-year roadmap for operational process development, improvement, and organizational effectiveness initiatives.
- Serve as the primary owner for core operational processes, ensuring clear accountability, governance, and long-term sustainability.
- Align operational systems and processes with strategic priorities to enable a high-performing organization.
- Design, oversee, and continuously improve cross-functional processes, including knowledge management, feedback systems, contact management, and operational tools.
- Evaluate process performance using data, feedback, and organizational insights to identify improvement opportunities.
- Ensure strong integration between interconnected organizational processes, including planning, budgeting, talent initiatives, and operational execution.
- Partner with senior leaders and functional teams to establish shared expectations, responsibilities, and adoption strategies.
- Collaborate with technology and operational teams to evaluate, implement, and govern systems that support business processes.
- Lead change management strategies for new and evolving processes, including communication plans, training approaches, and adoption mechanisms.
- Build repeatable systems that improve efficiency, consistency, and collaboration across teams.
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