Small-Medium Business Cluster Lead
WarszawaFull-TimeLead
Salary not disclosed
Apply NowOpens the employer's application page
Job Details
- Languages
- Advanced/Fluent English (written & spoken).
- Experience
- 5+ years
- Required Skills
- Account ManagementCRMChange ManagementCustomer Success
Requirements
- 5+ years of experience in Senior Account Manager or Customer Success Manager roles.
- Deep advisory depth in pharma or life sciences.
- Experience in global-to-local adaptation and deployment of standard packaged solutions.
- Ability to conduct strategic conversations with VP/Director level stakeholders.
- Strong understanding of pharma and life sciences commercial and medical contexts.
- Proven experience in managing change and driving client-side adoption.
- Commercial acuity with experience managing renewals, expansion targets, and P&L.
- Strong influence and coordination skills for working across cross-functional teams without direct line authority.
- Digital-first operational style with proficiency in CRM and health scoring tools.
- Advanced/Fluent English (written and spoken).
Responsibilities
- Manage client relationships from sales handoff through the full lifecycle.
- Lead change management to ensure client stakeholder engagement and alignment.
- Provide omnichannel advisory guidance on HCP engagement models and digital channel strategies.
- Oversee account renewals and identify opportunities for upsell and cross-sell.
- Define and promote packaged solutions based on cross-portfolio demand patterns.
- Collaborate with cross-functional teams to drive solution prioritization and launch.
- Own the SMB segment P&L, tracking key metrics like NRR, ARR, and churn rate.
- Coordinate the transition of accounts that outgrow the SMB tier to the strategic accounts team.
View Full Description & ApplyYou'll be redirected to the employer's site
