Business Applications Lead
G
GoGlobalProfessional Services
London, England, United Kingdom. South Africa. Poland. Singapore. Dubai, Dubai, United Arab Emirates. Hong Kong, Hong Kong, Hong KongFull-TimeLead
Salary not disclosed
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Job Details
- Experience
- 8+ years
- Required Skills
- Artificial IntelligenceRESTful APIsCRM
Requirements
- 8+ years working with business applications, including hands-on SaaS administration and configuration of CRM, ERP / finance, HRIS, or ticketing platforms.
- Bachelor’s degree in Information Systems, Computer Science, Business, or a related field (or equivalent experience).
- Strong SaaS administration and configuration skills across multiple enterprise applications.
- Integration and API fluency—practical experience with SSO, data sync, and process orchestration between systems.
- Vendor management experience, including release management, renewals, and service-level oversight.
- Strong requirements-gathering skills—able to turn operational needs into clear, testable application changes.
- Solid grasp of access controls, audit trails, and segregation-of-duties (SoD) compliance.
- Excellent communication skills and the ability to support and train non-technical users.
- Comfort working with AI-assisted tools and an openness to AI literacy as the function evolves.
Responsibilities
- Administer and evolve the core business applications portfolio, keeping each platform stable, current, and fit for how Delivery works.
- Own configuration, release management, and vendor relationships for each application, including roadmap, renewals, and service levels.
- Capture operational requirements from across Delivery and translate them into well-scoped, well-tested application changes.
- Lead integrations between applications—SSO, data synchronization, and process orchestration—so information flows cleanly end to end.
- Partner with Master Data Management (MDM) on master-data flows across applications, protecting consistency and quality.
- Drive user adoption through clear training, documentation, and responsive day-to-day application support.
- Ensure access controls, audit trails, and segregation-of-duties (SoD) compliance are maintained across all applications.
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