Customer Service Representative
M
My Hero VARecruitment AI
Brazil, U.S. Central Time (preferably 12:00 PM – 8:00 PM)Full-Time
Salary8 - 12 USD per hour
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Job Details
- Languages
- Excellent English communication skills (spoken and written) – C1/C2 level with a neutral accent
- Required Skills
- Customer serviceCRM
Requirements
- Previous experience in customer service, recruiting, staffing, customer success, appointment setting, SDR, call center, or other high-volume phone-based roles
- Excellent English communication skills (spoken and written) – C1/C2 level with a neutral accent
- Strong phone presence with the ability to build trust quickly
- Comfortable making decisions without rigid scripts
- Strong organizational skills and attention to detail
- Comfortable learning and working with AI-powered software and CRM systems
- Ability to multitask and switch efficiently between conversations and administrative work
- Reliable, coachable, and proactive
Responsibilities
- Handle inbound phone conversations with candidates
- Build rapport with candidates to understand their qualifications, preferences, and career goals
- Recommend job opportunities that best match each candidate
- Answer questions, address concerns, and handle objections professionally
- Follow up with candidates until applications are completed
- Review AI generated conversation history and recommendations before contacting candidates
- Approve, edit, or override AI generated messages and next steps when appropriate
- Decide when AI should continue managing conversations and when human intervention is needed
- Maintain accurate CRM records, lead statuses, and recruiting workflows
- Identify recurring issues and communicate process improvements to the team
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