- Plan, coordinate, and deliver IT projects for SMB clients such as server/cloud migrations, security stack deployments, and network infrastructure upgrades.
- Manage multiple concurrent projects using ConnectWise Manage.
- Define project scope, tasks, timelines, and resource assignments using ITS templates and standards.
- Track and communicate project milestones, dependencies, and risks with clients and internal teams.
- Ensure seamless handoff to Service Delivery or Support once projects are completed.
- Serve as the primary point of contact for clients during project execution, ensuring consistent communication and expectation management.
- Partner with Account Managers, vCIOs, and Technical Leads to align project objectives with client needs.
- Coordinate efforts across engineering, procurement, and service delivery teams to maintain accountability and progress.