Intelligent Technical Solutions

Intelligent Technical Solutions has been helping small businesses in the Las Vegas, Phoenix.

101-250 employees

Founded 2003

Consulting

Private Company

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Consulting Information Technology Software

Fully Remote

This company is fully distributed with team members working remotely.

Open Positions8

InternationalFull-TimeManaged ServicesPosted

Service Coordinator

Answer incoming calls and coordinate support tickets to ensure client satisfaction.
Triage tickets by accurately recording contacts, types, priority, and resource requirements.
Coordinate the dispatch of onsite resources as needed.
Audit and close completed service tickets.
Manage ticket workflows, statuses, and internal coordination using ConnectWise.
Monitor Service Department tickets to ensure prompt handling and identify high-priority issues.
Use internal/external knowledge bases to resolve issues and document procedures.
Identify trends and service gaps to improve team performance.

Customer service

Showing 1 of 8 positions

About Intelligent Technical Solutions

Intelligent Technical Solutions transforms small to mid-sized businesses by helping them fully leverage technology. Since 2003, we empower companies with tailored IT support, cybersecurity, and cloud solutions. We operate nationally, serving over 600 clients with a 98% satisfaction rate. From managed IT services to data analytics, we ensure businesses thrive in a complex digital landscape.

How We Work

We embrace remote work, with teams collaborating across the US, Philippines, India, Serbia, Zambia, Egypt, and South Africa. You will work within our core values: Being a Creator, Having an Open Mind, and Doing the Right Thing. We encourage continuous learning and growth, offering company-paid training and certification. While many roles are fully remote, some client-facing positions require local presence and travel.

Engineering at Intelligent Technical Solutions

Our engineers tackle diverse challenges, from optimizing IT system performance to deploying cutting-edge cybersecurity measures. You will work with Windows and Mac OS, Server 2012-2022, VMWare, Hyper V Virtualization, M365, and Azure. We secure digital assets and improve productivity for our clients. We also focus on NIST SP 800-171 and CMMC framework compliance, which involves intricate architectural and policy decisions. You will craft robust solutions using enterprise-grade technologies like ConnectWise Manage and Microsoft Sentinel.

Why Join Us

Contribute to a 98% client satisfaction rate, directly impacting client success.
Grow your skills with company-paid training and certification opportunities.
Work in a remote-first environment with global team collaboration.
Solve complex technical and compliance challenges for diverse industries.
Be part of a growing company, from 10 to over 200 employees, fueled by 4 acquisitions since 2022.

Benefits & Perks

Medical, Dental, and Vision Insurance Plans
Life Insurance and Disability Coverage
Paid Time Off (starting at 15 days per year)
Maternity/Paternity Leave and Paid US Holidays
Retirement Plan and Salary Advancement/Loan options
Health & Wellness Program
Company-paid training and certification

Tech Stack

widgetsanalyticsmobile

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