Intelligent Technical Solutions

👥 101-250 Consulting Information Technology Software💼 Private Company

Intelligent Technical Solutions (ITS) empowers small businesses across Las Vegas, Phoenix, and Los Angeles to thrive through strategic technology implementation. We're a leading IT consulting and managed services provider, specializing in optimizing business processes and building robust, reliable systems. Since 2003, we've helped countless companies overcome technology challenges and achieve sustainable growth. Our expertise spans various areas, including cybersecurity, cloud computing, and VoIP services. We pride ourselves on our dedication to client success, fostering long-term partnerships built on trust and exceptional service delivery. Our team leverages a modern tech stack that includes key technologies like Google Tag Manager, Google Analytics, Content Delivery Networks (CDNs), and employs best practices in security (SSL by default, HSTS, DNSSEC). We are committed to providing a collaborative and supportive engineering culture that values innovation and continuous learning. We offer a range of employee benefits, including comprehensive health plans, paid time off, and company-paid training and certifications. Our remote-friendly environment allows for flexible work arrangements and promotes work-life balance. ITS has experienced consistent growth, supported by a series of strategic acquisitions, strengthening our capabilities and extending our market reach. We are committed to investing in our employees and clients, ensuring both our teams and the businesses we serve continue to succeed and thrive. Our commitment is evident through our numerous awards and accolades within the industry, highlighting our dedication to service and innovation. Our current job openings represent exciting opportunities for motivated professionals to join a dynamic team that is making a tangible impact on the business landscape. Join us and be part of a company that truly values its employees and partners. We are currently a privately held company with 101-250 employees.

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Jobs at this company:

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🔥 VCIO (Virtual Chief Information Officer)

Posted about 7 hours ago

📍 United States

🔧 Requirements

Strong all-round knowledge of IT and telecommunications infrastructure, hardware and software applications
Qualifications in Business development/Computer Science/Information Technology or equivalent
Demonstrated experience and knowledge of network and workstation operating systems, and Microsoft Windows operating system
Demonstrated experience with web and internet technologies
Solve business problems with technology solutions as a competitive advantage
Basic understanding of business concepts and challenges
Maintain high positive customer satisfaction and relationship building as a trusted advisor
Ability to retain clients by delivering customer satisfaction
Ability to discuss technical items with non-technical decision makers in business terms and with business acumen
Demonstrated ability to manage multiple priorities and follow through
Self-motivated with the ability to work in a fast-paced environment with little to no supervision
Ability to act with a sense of urgency while paying attention to detail
Ability to lead a team in a positive, effective, and efficient manner

💡 Responsibilities

Perform regular onsite or remote Strategic Business Reviews (SBRs) with key Client stakeholders
Maintain and secure existing IT infrastructures
Maintain frequent remote unique touches with Clients
Maintain, plan and develop a strategic roadmap profile for each Client
Complete VCIO alignment reviews, based on Technology Alignment Reviews
Maintain clear and precise business and alignment objectives for each Client
Maintain Clients’ technology budgets
Contribute to the maintenance of the ITS Standards Library
Actively participate in the Standards and Alignment Committee
Design and present technology proposals (in coordination with Design Desk)
Provide professional services with a backlog of project work
Review project results for success criteria outcomes, budget, timelines, and client experience
Maintain strong Client relationships
Keep abreast of the development of relevant IT and telecommunication systems, hardware and software applications within the industry
Conduct thorough checking and self-checking of information and documentation
Maintain Strategic Business Review files and keep related documentation in order
Assist in the training, mentoring and development of staff
Perform general office duties as required
Liaise with, manage, and advise Clients, other consultants, and contractors and attending meetings as required
Perform other appropriate duties and responsibilities as assigned
Adopt continuous learning and improvement processes in all aspects of the position
Implement, participate, and promote Company Policies and Procedures
Maintain a close coordination and working relationship with the Alignment Team
Bridging the gap between the client/business and the Alignment Team and Service Org
Investigate solutions based on individual client needs
Present specifications and requirements for purchasing of new servers, networking equipment, cloud solutions, etc. to the Design Desk Team
Review workplans presented by the Design Desk Team to ensure goals are being met for client
Proactively plan/review projects with clients that align with client’s business needs
Liaise with, manage, and advise customers, other consultants, and contractors and attend meetings as required
Collaborate with other departments to deliver outstanding customer service

AWSLeadershipProject ManagementSQLBusiness DevelopmentCloud ComputingCybersecurityMicrosoft Active DirectoryMicrosoft ExchangeMicrosoft .NETCommunication SkillsProblem SolvingCustomer serviceRESTful APIsNegotiationLinuxDevOpsInterpersonal skillsMS OfficeAccount ManagementActive listeningClient relationship managementBudgetingSales experienceRisk ManagementStrategic thinkingTechnical supportFinancial analysis

Posted about 7 hours ago

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🔥 Centralized Services Engineer (Remote)

Posted 4 days ago

🧭 Full-Time

💸 16640.0 USD per year

🔍 Software Development

🔧 Requirements

Expertise in Windows Server, Azure infrastructure, and cloud technologies.
Proficiency with RMM tools (ConnectWise Automate) and PSA platforms (ConnectWise Manage).
Strong scripting skills in PowerShell or similar languages.
Experience with MDM platforms (Addigy, Intune).
Familiarity with MSP tools and their integrations.
Experience with database platforms (MSSQL, MySQL).
Adept at networking (Cisco, HPE, Dell, SonicWall, FortiGate).
Strong understanding of backup infrastructure architecture, deployment, and verification using Veeam.
Experience with Veeam backup solutions and troubleshooting backup failures.

💡 Responsibilities

Serve as the escalation point for complex issues unresolved by the internal helpdesk team.
Act as an escalation point for backup remediation, ensuring critical data recovery and system integrity.
Oversee internal user onboarding and offboarding processes to ensure a seamless experience.
Manage client onboarding and offboarding, ensuring all systems, accounts, and configurations are properly set up or decommissioned.
Design, implement, maintain, and troubleshoot datacenter and cloud infrastructure, focusing on Windows and Azure environments.
Develop and maintain backup infrastructure architecture using Veeam to ensure reliable data protection and recovery.
Design, deploy, and maintain Veeam backup solutions for internal and client environments.
Perform regular backup verification with Veeam to ensure integrity and recoverability of data.
Escalate and remediate backup failures, ensuring minimal downtime and data loss.
Optimize Veeam backup policies and strategies for efficiency, compliance, and security.
Maintain and troubleshoot the ConnectWise Automate platform.
Develop and optimize RMM scripts and automation workflows to improve efficiency and reduce manual tasks.
Maintain and troubleshoot Addigy and Intune platforms.
Create and manage MDM scripting and automation solutions to streamline mobile device management.
Maintain and troubleshoot ConnectWise Manage to ensure smooth operation of service delivery workflows.
Conduct proof-of-concept evaluations for new MSP tools.
Integrate tools within the MSP environment to enhance operational efficiency.
Architect and maintain Windows and third-party patching processes to ensure compliance and security.
Create and maintain comprehensive documentation for infrastructure, tools, and processes.
Document Veeam backup configurations, verification processes, and remediation procedures.

Posted 4 days ago

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🔥 Project Engineer

Posted 13 days ago

🧭 Full-Time

🔧 Requirements

Experience working with remote teams is required.
Hands-on or remote deployment and troubleshooting experience for different technologies including endpoints, servers, cloud technologies, networks, etc.
Candidates must have demonstrable experience in at least two of the following areas: Windows Server Environment Setup, Cloud Platform Deployments, Email Migration and Support, Data Storage Device Setup and Deployment.

💡 Responsibilities

Champion the successful implementation of key projects, meeting client requirements and timelines.
Drive the optimization of IT system performance and reliability by proactively addressing challenges.
Enhance team collaboration and communication, contributing to the success of every project.
Proven project execution expertise with a track record of successful implementations.
Strong technical proficiency in infrastructure components and systems.
Strong technical proficiency in configuring and deploying various infrastructure changes, including firewalls, servers, networking, and wireless.
Excellent problem-solving skills and a proactive approach to system optimization.
Outstanding communication and collaboration abilities for effective stakeholder engagement.
Client-focused mindset with a commitment to ensuring client satisfaction.
Flexibility, adaptability, and a customer-centric approach to project execution.

Posted 13 days ago

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🔥 Client Account Manager (US Remote)

Posted 13 days ago

🔧 Requirements

Proven experience as an Account Manager, Client Manager, or in a similar role.
Strong understanding of account management and customer service principles.
Excellent communication and interpersonal skills.
Ability to manage multiple projects and priorities simultaneously.
Proficiency in CRM software and Microsoft Office Suite.
Strong problem-solving skills and attention to detail.
Ability to work independently and as part of a team.
Valid driver's license and access to a vehicle for client visits.

💡 Responsibilities

Develop and maintain strong relationships with clients.
Act as the main point of contact for clients, addressing client queries and communications promptly and effectively.
Coordinate meetings, appointments or other “touch points” for client engagement.
Schedule regular check-ins and meetings with clients to review progress and gather feedback.
Provide prompt and effective support to clients, resolving any issues or concerns they may have.
Facilitate communication between clients and technical support teams when necessary.
Ensure clients are fully trained and knowledgeable about the company’s products and services.
Monitor client accounts to ensure that all services are delivered on time and meet client expectations.
Identify opportunities for upselling and cross-selling additional services or products.
Prepare and present regular reports to clients on performance metrics, project status, and other relevant data.
Review and approve client invoices to ensure accuracy and compliance with contract terms.
Address and resolve any discrepancies or issues related to billing.
Communicate with clients regarding invoice inquiries and payment statuses.
Coordinate with internal teams (e.g., procurement, projects, service team) to ensure seamless delivery of services and address any issues.
Manage timelines, budgets, and resources for client projects.
Address and resolve any issues or conflicts that arise during project execution.
Work with VCIO to develop and present solutions based on customer's business requirements.
Ability to understand various ways a solution may be delivered and anticipate what will work best for client.
Analyze client needs and create supporting documentation to outline these needs.
Prepare and manage quotes for technical projects.
Organize and present Strategic Business Reviews
Prepare and deliver performance reports to clients and senior management through SBR Presentations
Use company CRM and knowledge management tools in order to provide various levels of sales reporting.

Posted 13 days ago

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