VCIO (Virtual Chief Information Officer)

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Requirements:

• Strong all-round knowledge of IT and telecommunications infrastructure, hardware and software applications
• Qualifications in Business development/Computer Science/Information Technology or equivalent
• Demonstrated experience and knowledge of network and workstation operating systems, and Microsoft Windows operating system
• Demonstrated experience with web and internet technologies
• Solve business problems with technology solutions as a competitive advantage
• Basic understanding of business concepts and challenges
• Maintain high positive customer satisfaction and relationship building as a trusted advisor
• Ability to retain clients by delivering customer satisfaction
• Ability to discuss technical items with non-technical decision makers in business terms and with business acumen
• Demonstrated ability to manage multiple priorities and follow through
• Self-motivated with the ability to work in a fast-paced environment with little to no supervision
• Ability to act with a sense of urgency while paying attention to detail
• Ability to lead a team in a positive, effective, and efficient manner

Responsibilities:

• Perform regular onsite or remote Strategic Business Reviews (SBRs) with key Client stakeholders
• Maintain and secure existing IT infrastructures
• Maintain frequent remote unique touches with Clients
• Maintain, plan and develop a strategic roadmap profile for each Client
• Complete VCIO alignment reviews, based on Technology Alignment Reviews
• Maintain clear and precise business and alignment objectives for each Client
• Maintain Clients’ technology budgets
• Contribute to the maintenance of the ITS Standards Library
• Actively participate in the Standards and Alignment Committee
• Design and present technology proposals (in coordination with Design Desk)
• Provide professional services with a backlog of project work
• Review project results for success criteria outcomes, budget, timelines, and client experience
• Maintain strong Client relationships
• Keep abreast of the development of relevant IT and telecommunication systems, hardware and software applications within the industry
• Conduct thorough checking and self-checking of information and documentation
• Maintain Strategic Business Review files and keep related documentation in order
• Assist in the training, mentoring and development of staff
• Perform general office duties as required
• Liaise with, manage, and advise Clients, other consultants, and contractors and attending meetings as required
• Perform other appropriate duties and responsibilities as assigned
• Adopt continuous learning and improvement processes in all aspects of the position
• Implement, participate, and promote Company Policies and Procedures
• Maintain a close coordination and working relationship with the Alignment Team
• Bridging the gap between the client/business and the Alignment Team and Service Org
• Investigate solutions based on individual client needs
• Present specifications and requirements for purchasing of new servers, networking equipment, cloud solutions, etc. to the Design Desk Team
• Review workplans presented by the Design Desk Team to ensure goals are being met for client
• Proactively plan/review projects with clients that align with client’s business needs
• Liaise with, manage, and advise customers, other consultants, and contractors and attend meetings as required
• Collaborate with other departments to deliver outstanding customer service