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Client Account Manager (US Remote)
Posted 13 days agoViewed
💎 Seniority level: Proven experience as an Account Manager, Client Manager, or in a similar role
🏢 Company: Intelligent Technical Solutions👥 101-250ConsultingInformation TechnologySoftware
🗣️ Languages: English
⏳ Experience: Proven experience as an Account Manager, Client Manager, or in a similar role
Requirements:
- Proven experience as an Account Manager, Client Manager, or in a similar role.
- Strong understanding of account management and customer service principles.
- Excellent communication and interpersonal skills.
- Ability to manage multiple projects and priorities simultaneously.
- Proficiency in CRM software and Microsoft Office Suite.
- Strong problem-solving skills and attention to detail.
- Ability to work independently and as part of a team.
- Valid driver's license and access to a vehicle for client visits.
Responsibilities:
- Develop and maintain strong relationships with clients.
- Act as the main point of contact for clients, addressing client queries and communications promptly and effectively.
- Coordinate meetings, appointments or other “touch points” for client engagement.
- Schedule regular check-ins and meetings with clients to review progress and gather feedback.
- Provide prompt and effective support to clients, resolving any issues or concerns they may have.
- Facilitate communication between clients and technical support teams when necessary.
- Ensure clients are fully trained and knowledgeable about the company’s products and services.
- Monitor client accounts to ensure that all services are delivered on time and meet client expectations.
- Identify opportunities for upselling and cross-selling additional services or products.
- Prepare and present regular reports to clients on performance metrics, project status, and other relevant data.
- Review and approve client invoices to ensure accuracy and compliance with contract terms.
- Address and resolve any discrepancies or issues related to billing.
- Communicate with clients regarding invoice inquiries and payment statuses.
- Coordinate with internal teams (e.g., procurement, projects, service team) to ensure seamless delivery of services and address any issues.
- Manage timelines, budgets, and resources for client projects.
- Address and resolve any issues or conflicts that arise during project execution.
- Work with VCIO to develop and present solutions based on customer's business requirements.
- Ability to understand various ways a solution may be delivered and anticipate what will work best for client.
- Analyze client needs and create supporting documentation to outline these needs.
- Prepare and manage quotes for technical projects.
- Organize and present Strategic Business Reviews
- Prepare and deliver performance reports to clients and senior management through SBR Presentations
- Use company CRM and knowledge management tools in order to provide various levels of sales reporting.
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