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Centralized Services Engineer (Remote)
Posted 4 days agoViewed
💎 Seniority level: Middle, 3+ years
💸 Salary: 16640.0 USD per year
🔍 Industry: Software Development
🏢 Company: Intelligent Technical Solutions👥 101-250ConsultingInformation TechnologySoftware
🗣️ Languages: English
⏳ Experience: 3+ years
Requirements:
- Expertise in Windows Server, Azure infrastructure, and cloud technologies.
- Proficiency with RMM tools (ConnectWise Automate) and PSA platforms (ConnectWise Manage).
- Strong scripting skills in PowerShell or similar languages.
- Experience with MDM platforms (Addigy, Intune).
- Familiarity with MSP tools and their integrations.
- Experience with database platforms (MSSQL, MySQL).
- Adept at networking (Cisco, HPE, Dell, SonicWall, FortiGate).
- Strong understanding of backup infrastructure architecture, deployment, and verification using Veeam.
- Experience with Veeam backup solutions and troubleshooting backup failures.
Responsibilities:
- Serve as the escalation point for complex issues unresolved by the internal helpdesk team.
- Act as an escalation point for backup remediation, ensuring critical data recovery and system integrity.
- Oversee internal user onboarding and offboarding processes to ensure a seamless experience.
- Manage client onboarding and offboarding, ensuring all systems, accounts, and configurations are properly set up or decommissioned.
- Design, implement, maintain, and troubleshoot datacenter and cloud infrastructure, focusing on Windows and Azure environments.
- Develop and maintain backup infrastructure architecture using Veeam to ensure reliable data protection and recovery.
- Design, deploy, and maintain Veeam backup solutions for internal and client environments.
- Perform regular backup verification with Veeam to ensure integrity and recoverability of data.
- Escalate and remediate backup failures, ensuring minimal downtime and data loss.
- Optimize Veeam backup policies and strategies for efficiency, compliance, and security.
- Maintain and troubleshoot the ConnectWise Automate platform.
- Develop and optimize RMM scripts and automation workflows to improve efficiency and reduce manual tasks.
- Maintain and troubleshoot Addigy and Intune platforms.
- Create and manage MDM scripting and automation solutions to streamline mobile device management.
- Maintain and troubleshoot ConnectWise Manage to ensure smooth operation of service delivery workflows.
- Conduct proof-of-concept evaluations for new MSP tools.
- Integrate tools within the MSP environment to enhance operational efficiency.
- Architect and maintain Windows and third-party patching processes to ensure compliance and security.
- Create and maintain comprehensive documentation for infrastructure, tools, and processes.
- Document Veeam backup configurations, verification processes, and remediation procedures.
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