Service Coordinator
New
I
Intelligent Technical SolutionsManaged Services
InternationalFull-TimeEntry
Salary$4.00/hr
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Job Details
- Languages
- English
- Required Skills
- Customer service
Requirements
- At least 6 months of customer service experience.
- Excellent command of the English language (spoken and written).
- Strong interpersonal, rapport-building, listening, and questioning skills.
- Home office with a stable internet connection (min 5 Mbps upload/download).
- Computer with min 8GB RAM (Windows 11 with i5/i7 8th gen+, Ryzen 5/7 2000+, or macOS 12+).
- Quality noise-canceling headset for meetings.
- Smartphone capable of running Microsoft Authenticator.
- HD webcam for video calls.
- Ability to pass online behavior and cognitive assessments.
- Experience with Managed Service Providers (MSPs) is highly desirable.
Responsibilities
- Answer incoming calls and coordinate support tickets to ensure client satisfaction.
- Triage tickets by accurately recording contacts, types, priority, and resource requirements.
- Coordinate the dispatch of onsite resources as needed.
- Audit and close completed service tickets.
- Manage ticket workflows, statuses, and internal coordination using ConnectWise.
- Monitor Service Department tickets to ensure prompt handling and identify high-priority issues.
- Use internal/external knowledge bases to resolve issues and document procedures.
- Identify trends and service gaps to improve team performance.
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