- Serve as a primary point of contact for inbound leads across phone, email, text, social media, and website inquiries
- Qualify prospective customers, understand their needs, and identify sales opportunities
- Manage leads through the GoHighLevel sales pipeline, from initial contact through closing or disqualification
- Consistently follow up with prospects and nurture customer relationships
- Schedule appointments and coordinate communication between prospects, clients, and internal team members
- Maintain accurate CRM records, including opportunities, tasks, notes, customer information, and communication history
- Monitor the sales pipeline to ensure leads receive timely follow-up
- Educate prospective and existing customers on available services and identify cross-selling opportunities when appropriate
- Assist with customer onboarding, proposals, documentation, calendars, and appointment scheduling
- Provide updates and reports on sales and pipeline activity
Customer serviceLead GenerationAccount Management+1 more