Senior Digital Marketing Account Manager
New
Australia, Canada, India, Ireland, Kenya, New Zealand, Singapore, South Africa, United Kingdom, United StatesFull-TimeSenior
SalaryCompetitive compensation with performance-based bonuses
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Job Details
- Experience
- 3+ years
- Required Skills
- JiraSEOAccount ManagementDigital MarketingCRM
Requirements
- 3+ years in account management or client success at a digital agency
- Proven revenue ownership experience (MRR, ARR, or QRR)
- Strong track record on retention, renewals, and churn reduction
- Digital marketing fluency across SEO, PPC, content, and web
- Confident communicator capable of leading client calls
- Comfortable using CRMs, dashboards, ClickUp, or Jira
- Process-driven with experience in fast-paced, multi-client environments
- Experience with MSP or Managed IT Services clients preferred
- Demonstrated promotion or expanded scope within a previous role preferred
- Hands-on familiarity with SEO concepts and strategy preferred
- Experience collaborating with SEO, PPC, and content specialists preferred
Responsibilities
- Manage portfolio NPS, retention, and churn reduction targets
- Drive upsells, cross-sells, renewals, and account expansion
- Lead client onboarding activation and milestone completion
- Oversee campaign performance, ensuring CPL and MCAC remain within range
- Handle client calls, escalations, and difficult conversations
- Ensure ticket resolution within SLA and quality standards
- Drive adoption of agency products, courses, and community
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