Customer Success Engineer
New
Our team is distributed around the globe and we have a remote-first work culture.Full-TimeMiddle
SalaryUnited States: $150K – $175K. Australia: A$160K – A$220K.
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Job Details
- Required Skills
- KubernetesDevOpsCustomer SuccessSaaS
Requirements
- Proven experience in a technical post-sales role such as Customer Success, Technical Account Management, or Professional Services.
- Hands-on familiarity with Kubernetes and cloud-native technologies.
- Technical depth in cloud infrastructure, including knowledge of RBAC and Tenant Isolation patterns.
- Ability to communicate effectively with diverse stakeholders ranging from platform engineers to executive buyers.
- Structured, proactive approach to account management and customer success planning.
- Commercial awareness of renewal and expansion drivers in SaaS or platform businesses.
- Ability to operate with autonomy in a high-growth startup environment.
- Experience with AI/ML infrastructure, GPU compute, or internal developer platforms preferred.
- Knowledge of regulated industries like financial services or healthcare preferred.
- Kubernetes certification (CKA or CKAD) preferred.
Responsibilities
- Lead end-to-end customer onboardings including architecture workshops and platform installation.
- Build and maintain customer success plans documenting objectives, KPIs, and milestones.
- Translate platform adoption into business outcomes and ROI.
- Manage regular check-ins, Quarterly Business Reviews, and Executive Business Reviews.
- Assist customers with technical challenges including Tenant Cluster deployment patterns, RBAC, and Tenant Isolation.
- Own renewal and expansion motions by identifying new use cases and growth opportunities.
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