- Establish process and quality metrics and gather data to support leadership decisions.
- Understand Order Fulfillment and Material Support processes, including required inputs and outputs.
- Identify process challenges and collaborate with the Manager, Data Integrity on scalable, traceable solutions.
- Collaborate with Business Systems, Finance, and Supply Chain to improve system capabilities and workflows.
- Serve as a subject matter expert on O2C data integrity during system implementations, migrations, and upgrades.
- Drive improvements to data controls, automation, and efficiency in outbound order processes.
- Ensure compliance with internal controls, audit requirements, and external regulatory standards.
- Support O2C audit requests, documentation, and reporting.
- Build and develop SLA/KPI monitoring dashboards and review KPI progress.
- Partner with cross-functional leaders to align priorities and support business objectives.
Microsoft ExcelData managementGoogle Sheets