Customer Success Engineer
New
We support intentional in-person connection through team travel and distributed collaboration. We participate in virtual and in-person social events, and collaborate in person with teammates across Canada, the United States, the United Kingdom, and Singapore.Full-TimeSenior
Salary$150,000 — $250,000 USD (Target OTE)
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Job Details
- Experience
- 6+ Years in a technical role with minimum 2 years of customer-facing experience
- Required Skills
- AWSDockerGCPKubernetesAzureDevOpsNetworkingSaaS
Requirements
- 6+ years in a technical role.
- Minimum 2 years of customer-facing experience (e.g., Solutions engineer/architect, Sr. Support Engineer).
- Experience working with enterprise customers in a consultative capacity.
- Strong understanding of networking, VPNs, and security principles.
- Experience with cloud infrastructure (AWS, GCP, Azure).
- Experience with tools like Docker, Kubernetes, and other DevOps technologies.
- Strong written and verbal communication skills.
- Ability to explain complex technical concepts to a diverse audience.
- Analytical mindset and troubleshooting skills.
- Ability to manage multiple customer accounts and prioritize tasks.
- Collaborative mindset for cross-functional work.
Responsibilities
- Lead and manage the onboarding process for new strategic customers, ensuring they quickly understand and adopt Tailscale.
- Provide training and resources that set customers up for long-term success.
- Offer technical support for customers, diagnosing and resolving issues across Tailscale's platform.
- Conduct QBRs with customers to review usage, success metrics, and future goals.
- Build strong relationships with customers, acting as a trusted advisor.
- Serve as the voice of the customer internally, relaying feedback and insights to the product and engineering teams.
- Work closely with sales, product, engineering, and support teams to ensure smooth handoffs and escalate critical issues.
- Develop and maintain a repository of technical documentation, FAQs, and guides to help customers self-serve.
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