Lead Salesforce Architect
New
K
KunaiFintech
Remote - United StatesFull-TimeLead
Salary not disclosed
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Job Details
- Experience
- 5+ years
- Required Skills
- Agile
Requirements
- 5+ years of experience as an enterprise Salesforce Architect across Sales, Service, and Experience Clouds.
- Deep understanding of customer support, case management, and digital self-service frameworks within Salesforce.
- Proven ability to map and design user and customer journeys and translate them into scalable, maintainable technical architecture.
- Experience with domain-driven design, event-driven architectures, and modern API development on the Salesforce platform.
- Familiarity with operational metrics such as response time, user satisfaction, and first contact resolution.
- Effective communication skills with a track record of aligning cross-disciplinary teams.
- Commitment to agile delivery practices and continuous learning.
- Bachelor’s Degree or equivalent experience (3 years of specialized training per missing year of college).
- Knowledge of the SAFe framework and Agile Release Train (ART) is preferred.
Responsibilities
- Lead architecture design and implementation for end-to-end Salesforce solutions focused on customer experience, usability, scalability, and system reliability.
- Develop and execute the Salesforce team’s strategic roadmap within Workplace Solutions, aligning technical decisions with business priorities.
- Collaborate with business stakeholders and UX experts to map customer and user journeys; transform insights into technical enhancements.
- Architect integrations among Salesforce and other enterprise platforms, improving workflows and supporting personalized customer engagements.
- Drive innovation by exploring and applying emerging Salesforce technologies and architectural best practices.
- Actively participate in Agile Release Train (ART) events—such as PI Planning and backlog refinement—providing guidance to accelerate iterative delivery.
- Mentor engineers, analysts, and product owners on customer-centric architecture and promote a culture of continuous improvement.
- Travel to Omaha as necessary to partner directly with cross-functional teams.
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