Manager, Technology Enablement
New
Based in United StatesFull-TimeManager
Salary60,405 - 69,166 USD per year
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Job Details
- Experience
- 2–4 years of related experience
- Required Skills
- SalesforceProject CoordinationStakeholder management
Requirements
- Bachelor’s degree or 2–4 years of related experience, training, or an equivalent combination of education and experience.
- Experience supporting technology training, documentation, user support, or enablement programs.
- Experience creating training materials and documentation for users with varying levels of technical expertise.
- Demonstrated ability to coordinate projects, organize tasks, track progress, and manage deliverables.
- Strong ability to translate technical concepts and process changes into clear, user-friendly content.
- Excellent organizational and time management skills with the ability to manage multiple priorities.
- Ability to work independently while collaborating effectively with cross-functional teams.
- Interest in improving user experiences through training, documentation, and operational support.
- Comfort working across multiple enterprise systems and technology platforms.
- Experience with enterprise tools such as CRM systems, fundraising platforms, Microsoft Office 365, Salesforce, Luminate Online, Spekit, Camtasia, or similar solutions.
Responsibilities
- Plan, coordinate, and deliver training sessions and learning experiences for business systems and technology tools.
- Partner with subject matter experts to translate technical changes and process updates into clear, user-friendly resources.
- Define, measure, and improve training success metrics, including adoption, engagement, and user proficiency.
- Develop and maintain documentation standards for training materials, user guides, SOPs, and enablement content.
- Manage the lifecycle of knowledge resources to ensure content remains accurate, accessible, and effective.
- Coordinate updates across knowledge platforms, intranet resources, and enablement tools to improve user experiences.
- Create and manage project plans, timelines, and deliverables for system rollouts, process improvements, and training initiatives.
- Collaborate with technology teams, operations groups, and business stakeholders to align priorities and execution plans.
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