- Provide MHS GENESIS subject matter expertise support for one or more solution suite components: RevX / RevCycle, Dentrix, PowerChart, PharmNet, PathNet.
- Provide advanced Peer-to-Peer engagement with DoD Solution Owners and VA Solution Experts.
- Support review, endorsement, and/or validation of DHA changes and Coast Guard changes.
- Act as the final tier of escalation for governance-related issues.
- Support translation and development of customer-specific policy instructions, manuals, and directives.
- Assist with research and development of briefs and solution recommendations for CRB and CCB presentations.
- Conduct recurring meetings with SMEs and attend DHA meetings.
- Create and resolve tickets for issues within assigned knowledge areas.