Associate Technical Success Manager
New
AustraliaFull-TimeEntry
Salary not disclosed
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Job Details
- Experience
- At least 1 year of experience in a customer-facing role within SaaS, technology, or a related industry.
- Required Skills
- AWSNode.jsPHPPythonGCPJavaKubernetesRubyAzure
Requirements
- Bachelor’s degree or equivalent experience in Computer Science, Computer Engineering, or a related technical field.
- Cloud certification or practical experience with cloud platforms such as AWS, Azure, or Google Cloud Platform.
- Understanding of modern cloud-native technologies, including containers and Kubernetes environments such as EKS, AKS, or GKE.
- Familiarity with at least one programming language such as Java, PHP, Ruby, Node.js, Python, or SQL scripting.
- At least 1 year of experience in a customer-facing role within SaaS, technology, or a related industry.
- Ability to communicate complex technical concepts clearly to both technical and non-technical audiences.
- Strong analytical and problem-solving skills with a proactive approach to resolving challenges.
- Excellent written and verbal communication skills.
- Strong relationship-building abilities and a customer-focused mindset.
Responsibilities
- Support customer onboarding processes by assisting with platform integration within cloud environments.
- Help customers understand core platform capabilities through introductory training sessions, documentation, and educational resources.
- Monitor customer progress and contribute to Mutual Activity Plans by tracking adoption activities and identifying opportunities for improvement.
- Build relationships with technical stakeholders to understand customer objectives and align solutions with their needs.
- Communicate platform value by preparing reports, sharing insights, and helping customers quantify business impact.
- Present technical capabilities and create content that enables customers to improve their ongoing platform usage.
- Collaborate with internal teams to support customer success initiatives and resolve technical challenges.
- Stay informed on cloud technologies, observability practices, and AI-powered tools to enhance customer engagement.
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