Customer Success Manager
New
S
Siena AIAI, E-commerce
Remote - EuropeFull-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- 3+ years
- Required Skills
- Business IntelligenceSaaSPrompt Engineering
Requirements
- 3+ years in Customer Success Management, account management, or client-facing strategic roles with technical/complex software.
- Enterprise experience managing complex organizations and selling to multiple stakeholders.
- Startup background comfortable in fast-paced, ambiguous environments.
- Hands-on prompt engineering experience with ability to optimize AI responses and build agents.
- Demonstrated success independently renewing and expanding enterprise customers (minimum $100k+ deal).
- Experience in AI/ML space, particularly conversational AI or automation platforms.
- Strong analytical skills with experience analyzing usage patterns and translating data into strategies.
- Proficiency with API integrations and business intelligence tools.
- E-commerce or CX industry experience preferred.
- Ability to explain technical concepts clearly to non-technical stakeholders.
Responsibilities
- Manage a portfolio of Growth and Strategic accounts from post-onboarding through long-term success.
- Translate customer goals into concrete success plans tied to operational and CX metrics.
- Diagnose performance issues and lead improvement plans with clear owners and timelines.
- Own renewal negotiations and independently identify and close expansion opportunities.
- Communicate customer ROI using metrics tied to cost savings, efficiency, or revenue impact.
- Lead training sessions, create customer-facing content, and facilitate strategy sessions.
- Partner with sales, services, and product teams to achieve client outcomes.
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