Customer Experience Associate I
W
WisetackFintech Lending
Remote, USAFull-TimeEntry
Salary$25.00/hour
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Job Details
- Experience
- 2+ years
- Required Skills
- SalesforceComplianceCustomer supportZendesk
Requirements
- Bachelor's degree preferred.
- 2+ years of experience in customer support, customer success, financial services, operations, or another customer-facing role.
- Experience leveraging AI tools to improve customer support workflows or operational efficiency.
- Comfortable spending the majority of your workday supporting customers over the phone in a high-volume environment.
- Excellent verbal and written communication skills.
- Demonstrated ownership and follow-through from initial customer contact through final resolution.
- Experience working with consumer lending products or other environments where accuracy, consistency, and attention to detail are critical.
- Experience using Salesforce, Zendesk, or similar customer support platforms.
- Willingness to work weekends.
Responsibilities
- Deliver exceptional borrower support by phone and other channels, helping them navigate applications, approvals, payments, and account questions.
- Follow lending requirements and internal policies while identifying risks and complaints.
- Own borrower issues from first contact through resolution, coordinating across teams and documenting interactions.
- Identify recurring pain points and process gaps to share insights with Product, Engineering, Risk, and Operations teams.
- Use AI tools to improve speed, quality, and efficiency while protecting consumer trust.
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