Account Manager - NAM
New
O
OmiliaEnterprise SaaS
United States. CanadaFull-TimeSenior
Salary not disclosed
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Job Details
- Experience
- Minimum 3 years of enterprise software account management, sales engineering, or technical sales experience
- Required Skills
- SalesforceAccount ManagementSaaS
Requirements
- Minimum 3 years of enterprise software account management, sales engineering, or technical sales experience.
- At least 3 years of experience in SaaS, CCaaS, conversational AI, or adjacent enterprise technology platforms.
- Demonstrated track record of achieving or exceeding NRR and expansion ARR targets in multi-stakeholder enterprise accounts.
- Technical fluency to deliver demonstrations, evaluate RFP feasibility, and engage in architecture-level conversations with IT teams.
- Strong understanding of the North American enterprise landscape across regulated verticals (banking, healthcare, insurance, utilities).
- Experience with enterprise sales motions: multi-threaded stakeholder engagement, complex procurement/legal cycles, and value-based selling.
- Proficiency in structuring and negotiating multi-year enterprise SaaS agreements.
- Excellent executive presence and communication skills to lead meetings at the CHRO, CFO, or COO level.
- Proficiency with Salesforce CRM for pipeline management and forecasting.
- Bachelor's degree in Business Administration, Engineering, Computer Science, Economics, or related field.
- Ability to travel up to 20% of the time within the US and internationally.
Responsibilities
- Own end-to-end commercial accountability for assigned enterprise accounts, including NRR, expansion ARR, renewals, and change requests.
- Serve as the primary point of contact and trusted advisor for customers to ensure platform value realization.
- Develop and execute account-level growth strategies aligned with customer CX objectives and product roadmaps.
- Lead the full renewal cycle and identify cross-sell or upsell opportunities within the existing portfolio.
- Manage customer-initiated change requests, including scoping, pricing, and contractual alignment.
- Maintain accurate revenue forecasting and pipeline transparency in Salesforce.
- Deliver tailored technical product demonstrations and Quarterly/Executive Business Reviews (QBRs/EBRs).
- Monitor account health and competitive activity to proactively mitigate churn risks.
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