Overnight Emergency Care & Support Representative
New
United States, 8pm to 8am (EST)Full-TimeMiddle
Salary19 - 23.5 CAD per hour
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Job Details
- Languages
- English required. French is mandatory for positions assigned to Quebec and parts of Ontario.
- Experience
- 1+ years of Customer Service experience
- Required Skills
- Microsoft ExcelCustomer serviceData entry
Requirements
- 1+ years of Customer Service experience.
- Innate ability to work independently and autonomously in a virtual office environment.
- Exceptional Customer Service skills with the ability to show empathy.
- Positive interpersonal skills and effectiveness at de-escalating challenging interactions.
- Excellent Word, Excel, Email, and Database skills.
- Strong verbal and written English communication.
- French language proficiency is mandatory for positions assigned to Quebec and parts of Ontario.
- Strong problem solving and organizational skills with precise attention to detail.
- Post-Secondary Certificate or Diploma in a relevant discipline preferred.
- Experience working with international students and a variety of cultures.
- Full availability through weeknights and weekends for 12-hour overnight shifts.
- Reliable high-speed internet connection.
- Ability to pass a Criminal Record Check.
Responsibilities
- Act as the first point of contact for all calls and situations that arise after hours, often dealing with critical situations that require a quick response or de-escalation.
- Manage emergencies that involve students that may arise, including documenting events and corresponding with applicable colleagues.
- Determine nature and extent of emergency and escalate crisis situations in a prompt and caring manner.
- Complete data-entry and maintain files as it relates to client, host, or student information.
- Review and process student applications to ensure that they are complete and accurate.
- Provide ongoing operational support including database management, survey analysis, and reservation management.
- Match prospective or current students with hosts for new placements, respites, and relocations.
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