- Execute and manage CX growth programs including in-box experience, gifting, free samples, and loyalty initiatives
- Translate CX strategy into a prioritized execution roadmap to improve subscriber health and LTV
- Lead optimization of post-purchase experiences to ensure measurable impact on retention
- Partner with Product teams to launch subscriber-facing features
- Collaborate with Brand and Marketing for program activation
- Measure and analyze program performance using LTV and engagement metrics
- Manage and mentor CX growth specialists
- Identify and propose new opportunities for retention and support reduction
Data AnalysisProduct ManagementCross-functional Team Leadership