Care Coordinator
New
O
Oshi HealthDigital Healthcare
Arizona, Delaware, Florida, Georgia, Idaho, Indiana, Louisiana, Missouri, New Hampshire, North Carolina, South Carolina, Tennessee, Texas, Vermont, Virginia ONLY. Must currently reside and plan on residing entire employment., ESTFull-TimeMiddle
Salary45,000 - 52,000 USD per year
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Job Details
- Experience
- 3+ years
- Required Skills
- SalesforceCustomer serviceGoogle WorkspaceSlackEHR
Requirements
- 3+ years of experience in remote customer service experience (telehealth or digital health strongly preferred).
- Fluency in healthcare terminology and comfortable navigating clinical concepts.
- Experience in health insurance navigation and confident in explaining benefits and cost-sharing to patients.
- Technically proficient in EMR/EHR and CRM platforms (Salesforce, Athena Health) and tools such as Zoom, Slack, and Google Workspace.
- Exceptional verbal and written communicator who can be both efficient and empathetic.
- Highly organized, detail-oriented self-starter who works independently and requires minimal supervision.
Responsibilities
- Own high-volume inbound patient and provider communication queues across phone, email, chat, and SMS, responding quickly while maintaining accuracy and professionalism.
- Serve as the first point of contact for patients, resolving inquiries in real time without unnecessary handoffs.
- Schedule, reschedule, and coordinate appointments accurately, ensuring clean handoffs to GI Providers, Registered Dietitians, and Behavioral Health Providers.
- Respond to billing and insurance questions, clearly explaining benefit design and cost-share in a way patients can understand.
- Triage clinical questions accurately, manage pharmacy inquiries, and coordinate prescription and refill requests with urgency and attention to detail.
- De-escalate challenging interactions with confidence and empathy while documenting all patient interactions accurately in real time.
- Proactively identify workflow inefficiencies and suggest improvements that increase speed and patient satisfaction.
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