Director Client Development
New
All remote positions are based in the United States, and candidates must reside within the U.S. to be eligible for consideration.Full-TimeDirector
Salary$120,948 -$205,026. This role is eligible for commission in addition to base pay.
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Job Details
- Experience
- 10–15 years of experience in sales and/or account management; 7+ years of experience in leading and managing professional teams.
- Required Skills
- Project ManagementSalesforceMicrosoft Office SuiteAccount ManagementCRM
Requirements
- Bachelor’s degree in a related field of study.
- 10–15 years of experience in sales and/or account management within insurance, BPO, or a related industry.
- 7+ years of experience in leading and managing professional teams.
- Proven record of sales success and an established understanding of the core business of insurance clients.
- Exceptional interpersonal and communication skills, with the ability to influence all levels of an organization.
- Technologically savvy, including proficiency with Salesforce (or other CRMs) and the Microsoft Office Suite.
- Strong project management skills with a proven record of achieving consensus and effective results in project implementation.
- Ability to thrive and remain calm in a fast-paced, high-intensity environment.
- Willingness to travel more than 60% of the time.
- Industry designations such as CIC, CPCU, AINS, or CRS are preferred but not required.
Responsibilities
- Build, develop, and lead a team of client advisors, driving performance through clear quota setting, regular pipeline inspection, and disciplined forecasting.
- Conduct quarterly and annual performance reviews tied to sales outcomes, including win rates, deal velocity, and account growth.
- Support your team in the field through client visits and remote calls to contribute to deal strategy and advance the sales pipeline.
- Ensure client satisfaction and retention by fostering trusted partner relationships that increase utilization of ReSource Pro services.
- Work closely with on- and offshore delivery teams to troubleshoot concerns and negotiate renewal terms.
- Contribute to the development of organizational business development standards, practices, and cross-team learning initiatives.
- Foster a collaborative and solution-oriented workplace culture by upholding professionalism and engaging in constructive conversations.
- Maintain individual contributor account management responsibilities for a portfolio of key accounts.
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