Customer Success Operations Analyst
New
A
AffinityB2B SaaS
CanadaFull-TimeMiddle
Salary68,000 - 85,000 CAD per year
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Job Details
- Experience
- 2–5 years of experience
- Required Skills
- Project ManagementSalesforceMicrosoft ExcelGoogle Sheets
Requirements
- 2–5 years of experience in Revenue Operations, Customer Success Operations, or Sales Operations at a high-growth B2B SaaS company.
- Salesforce experience: comfortable navigating reports, dashboards, and data structures.
- Experience supporting quoting, renewals, or billing workflows.
- Strong understanding of SaaS metrics (ARR, GRR, NRR, churn) and post-sale finance terminology.
- AI experience: experience experimenting with AI tools.
- Expert Excel/Google Sheets skills, including experience manipulating large datasets.
- Self-starter mentality with resourcefulness and initiative.
- Comfortable operating in a fast-paced environment with ambiguity.
- Strong attention to detail and project management skills.
Responsibilities
- Serve as the primary point of contact for quoting and renewal support, troubleshooting Salesforce and quoting tools.
- Help shape the CS tech stack by optimizing tools and experimenting with AI and automation.
- Build and maintain lifecycle processes, playbooks, and automation rules to support customer outcomes.
- Assist with end-of-quarter CS compensation reports and audit processes.
- Create and coordinate executive reporting on customer adoption, renewals, expansions, and churn.
- Partner with Product and Data teams on usage analytics initiatives to inform the adoption journey.
- Support internal change management activities for standard processes across customer-facing teams.
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