Managed Services Specialist
New
O
OnticSecurity Software
Remote, United StatesFull-TimeMiddle
Salary$85K - $100K; $85K – $100K • Offers Bonus
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Job Details
- Experience
- Two-three years of experience in a similar role
- Required Skills
- JiraMicrosoft ExcelCustomer supportSaaS
Requirements
- Two-three years of experience in a similar role, preferably within the SaaS industry
- One year of working experience with a SaaS platform in configuration management
- Bachelor's degree or equivalent experience
- Excellent communication and interpersonal skills
- Ability to work both independently and collaboratively in a fast-paced environment
- Experience in tracking resolutions, bugs, and tasks using Jira and Microsoft Excel
Responsibilities
- Configure custom solutions for enterprise-level clients, focusing on the maintenance component of the service
- Provide on-call support as required for the platforms, both on-site and virtually, for enterprise clients
- Focus on client adoption and retention through proactive support and engagement
- Train new users on platform functionalities and features
- Create customized training materials and upload them to the knowledge space
- Develop custom documents to address specific client needs
- Set and track objectives and key results (OKRs) focused on client adoption and retention
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