Strategic Implementation Consultant
New
This is a remote position open to candidates residing in the US except Alaska, Austin Metro, Boulder Metro, California, Chicago Metro, Connecticut, Dallas Metro, Denver Metro, Houston Metro, Maryland, Massachusetts, New Jersey, New York, Rhode Island, Seattle Metro, and Washington, D.C.Full-TimeSenior
Salary$100,406 — $135,000 USD
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Job Details
- Experience
- 6+ years
- Required Skills
- IoTAccount ManagementStakeholder managementCustomer Success
Requirements
- 6+ years of experience in a senior Customer Success, account management, or strategic consulting role.
- Enterprise SaaS experience preferred.
- Experience supporting or working with technical products.
- Strong priority management and high emotional intelligence.
- Solutions-oriented with strong problem-solving skills.
- Excellent consultative skills with experience in end-to-end system implementations.
- Proven track record of building trust and communicating effectively with a wide variety of stakeholders.
- Passion for going above and beyond, taking initiative, and thriving in a fast-paced environment.
- Diplomacy, tact, and poise under pressure when working through customer issues.
- Bachelor’s degree from a 4-year institution.
Responsibilities
- Manage the deployment of Samsara technology to large-scale customers, enabling customers to achieve quick time to value in their investment.
- Create launch plans and a roadmap to increase product usage.
- Track implementation progress, participation, product adoption, and account health.
- Run training sessions, demonstrate Samsara’s technology, and work through challenges with executives and day-to-day users.
- Juggle multiple customer engagements in parallel and work cross-functionally.
- Serve as a mentor to the wider Customer Success and Support teams.
- Deeply understand the Samsara platform’s capabilities and explain them to customers.
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