Global Operational Compliance Manager
Portugal, Flexibility to work across different time zonesFull-TimeManager
Salary not disclosed
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Job Details
- Languages
- Fluent English required; Fluent Spanish preferred
- Experience
- Minimum 2 years experience of working in a similar role; Minimum 3 years in a call center or CX environment
- Required Skills
- LeadershipAnalytical SkillsNegotiationPresentation skillsRisk Management
Requirements
- Bachelor’s degree in Business, Industrial Engineering, Administration, or a related field.
- Minimum 2 years experience of working in a similar role.
- Minimum 3 years in a call center or CX environment.
- Fluent English required.
- Fluent Spanish preferred.
- Strong leadership and problem-solving skills.
- Strong analytical and critical-thinking abilities.
- Excellent written and verbal communication skills.
- Presentation, negotiation, and influencing skills.
- Global travel required.
- Flexibility to work across different time zones.
Responsibilities
- Lead global implementation and ongoing execution of the Foundever Global Operational Compliance Program.
- Act as a subject matter expert throughout the client lifecycle, providing timely and accurate guidance on compliance-related matters.
- Lead and support regional and global client audits, site buildouts, and compliance reviews.
- Review client contracts, conduct client risk assessments, and measure compliance with contractual and regulatory obligations.
- Review site and client processes to ensure alignment with internal policies, procedures, and applicable local laws and regulations.
- Support corporate leadership by providing insight into current compliance issues, trends, and moderately complex analysis impacting global compliance performance.
- Conduct monthly compliance reviews with Senior Leadership and Site Directors.
- Communicate best practices, internal security policies, regulatory requirements, privacy standards, and contractual obligations to Foundever business units.
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