Customer Service Specialist
New
Our remote working possibility is only available within Hungary due to European taxation regulation., 7x24Full-TimeEntry
Salary not disclosed
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Job Details
- Languages
- German (strong intermediate/advanced), English (basic)
- Required Skills
- Customer serviceTroubleshooting
Requirements
- Strong intermediate to advanced German language skills
- At least basic English language proficiency
- Minimum secondary education diploma
- Ability and willingness to work 24/7 shift schedules
- IT affinity with a capacity for fast learning of new programs
- Experience working within complex systems
- Strong, confident personality
- Ability to multitask
- Attention to detail and precision
- Collaborative team player mindset
- Customer-oriented attitude with problem-solving skills
Responsibilities
- Register and forward IT and network errors to appropriate solution teams
- Diagnose and resolve first-level network outages using IT tools
- Monitor network equipment via automated systems
- Perform proactive troubleshooting to prevent predictable outages
- Utilize ticket management systems to log incidents
- Maintain regular contact with clients and internal solution groups
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