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transcosmos (TCIS)

Transcosmos (TCIS) is a leading global provider in the Business Process Outsourcing (BPO) industry, established in 1966. With a dedicated workforce of 45,000 employees across over 160 locations worldwide, including Hungary, Poland, UK, and the Philippines, the company specializes in round-the-clock Customer, Technical, and Business Support services in more than 25 languages.

Related companies:

🏢 Patrique Mercier Recruitment JP
🏢 Neo Group
🏢 The House Of Mercier

Jobs at this company:

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🔥 Portuguese-Speaking Customer Success Specialist
Posted 22 days ago

📍 Hungary

  • A High school diploma or equivalent, College level preferred
  • Previous experience in BPO and Customer Success or Account Management role
  • Good knowledge of Microsoft Office products
  • Excellent understanding of Customer Success and/or Account/Relationship Management
  • Proficient in written and spoken English and Portuguese

  • Understand and drive customer success goals
  • Monitor customer performance and uncover opportunities for growth
  • Assist with billing, administration, and customer inquiries
  • Collaborate globally with internal teams to ensure seamless service
  • Provide prompt and accurate information about products and services to customers

Account ManagementCustomer Success

Posted 22 days ago
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🔥 French-Speaking Customer Success Specialist
Posted 22 days ago

📍 Hungary

  • A High school diploma or equivalent, College level preferred.
  • Previous experience in BPO and Customer Success or Account Management role.
  • Proven track record demonstrating the skills and qualities outlined in this document.
  • Good command of written and spoken English and French (Speech, Written, Reading, Comprehension).
  • Good Knowledge of Microsoft Office products.
  • Excellent understanding of Customer Success and/or Account/Relationship.
  • Experience with SAP, Salesforce, and Gainsight or similar CRM platform is advantageous.

  • Understand and drive customer success goals.
  • Monitor customer performance and uncover opportunities for growth.
  • Assist with billing, administration, and customer inquiries.
  • Collaborate globally with internal teams to ensure seamless service.
  • Provide prompt, reliable, and accurate information to customers while maintaining effective communication.

Communication SkillsCustomer serviceMicrosoft OfficeOrganizational skillsEmpathyCustomer Success

Posted 22 days ago
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🔥 Dutch-Speaking Customer Success Specialist
Posted 23 days ago

📍 Hungary

  • A high school diploma or equivalent, with a college level preferred.
  • Previous experience in BPO and Customer Success or Account Management roles.
  • Good knowledge of Microsoft Office products.
  • Excellent understanding of Customer Success and/or Account/Relationship.
  • Experience with SAP, Salesforce, Gainsight or similar CRM platforms is an advantage.
  • Customer centric mindset and empathy.
  • Excellent communication skills in English at all levels.
  • Excellent organizational skills and a structured approach.

  • Understand and drive customer success goals.
  • Monitor customer performance and uncover opportunities for growth.
  • Assist with billing, administration, and customer inquiries.
  • Collaborate globally with internal teams to ensure seamless service.
  • Provide prompt, reliable, and accurate information about products, services, and solutions while maintaining effective communication.

Communication SkillsCustomer serviceMicrosoft OfficeOrganizational skillsCustomer Success

Posted 23 days ago
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🔥 Italian-Speaking Customer Success Specialist
Posted 23 days ago

📍 Hungary

  • A High school diploma or equivalent, College level preferred.
  • Previous experience in BPO and Customer Success or Account Management role.
  • Proven track record demonstrating required skills and qualities.
  • Good command of written and spoken English and Italian.

  • Understand and drive customer success goals.
  • Monitor customer performance and uncover opportunities for growth.
  • Assist with billing, administration, and customer inquiries.
  • Collaborate globally with internal teams to ensure seamless service.
  • Provide prompt, reliable, and accurate information about products, services, and solutions to customers.

Excellent communication skillsEmpathy

Posted 23 days ago
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🔥 Service Desk Agent
Posted 24 days ago

📍 Hungary

  • Knowledge and experience of using ticket logging systems.
  • Understanding of troubleshooting PC hardware and software.
  • Incident management and request management background.
  • IT support experience in a multinational corporate environment.
  • Strong knowledge of Microsoft operating systems and peripherals.
  • Experience with Active Directory, Office 365, Google Suite, Service Now, Remedyforce.
  • Fluent English and Italian communication skills.

  • Provide 1st line technical support via phone, email, and chat.
  • Maintain quality relationships with customers.
  • Log all support queries in the ticket logging system.
  • Monitor incoming customer contacts and outstanding calls.
  • Support users and provide necessary training.
  • Escalate service-related issues to the Team Leader.

TroubleshootingTechnical support

Posted 24 days ago
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