- Support customers via phone and email, resolving service and technical inquiries with confidence and care.
- Troubleshoot issues, provide clear solutions, and keep customers informed throughout their cases.
- Provide customer and technical support, including troubleshooting and installation/deployment assistance for engineers.
- Resolve inquiries efficiently by following support procedures, escalating complex issues to Level 2 when needed.
- Maintain data privacy and security compliance while collaborating effectively with customers, engineers, and internal teams.