Portuguese-Speaking Customer Success Specialist

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Requirements:

• A High school diploma or equivalent, College level preferred
• Previous experience in BPO and Customer Success or Account Management role
• Good knowledge of Microsoft Office products
• Excellent understanding of Customer Success and/or Account/Relationship Management
• Proficient in written and spoken English and Portuguese

Responsibilities:

• Understand and drive customer success goals
• Monitor customer performance and uncover opportunities for growth
• Assist with billing, administration, and customer inquiries
• Collaborate globally with internal teams to ensure seamless service
• Provide prompt and accurate information about products and services to customers