Customer Service Specialist - French
New
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WorkNomadsWaste Management
Work remotely anywhere in the EU!, Mon-Fri, regular business hoursContractMiddle
SalaryGuaranteed monthly salary of 2100 EUR if you are on a self-employment contract
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Job Details
- Languages
- French, English
- Required Skills
- SalesforceProblem SolvingCustomer serviceActive listening
Requirements
- Fluency in French and English (both written and spoken).
- Proven experience in a high-volume customer service or contact centre environment.
- Ability to confidently manage difficult conversations and resolve complaints with empathy.
- Strong organizational skills and ability to multitask with accuracy.
- Ability to remain calm, positive, and focused under pressure.
- Must be located within the EU.
- Stable, high-speed internet connection.
- Private, dedicated workspace.
- Ability to adhere strictly to predefined shifts (Mon-Fri, regular business hours).
- Experience with ticketing systems and Salesforce is a plus.
Responsibilities
- Deliver exceptional customer service by handling a high volume of inbound customer enquiries via phone and e-mail.
- Manage an intensive workload of 50–60 inbound customer calls per day, e-mails, and Salesforce cases.
- Support customers with enquiries relating to waste collection services, schedules, billing, and service requests.
- De-escalate challenging situations and manage conversations with frustrated or dissatisfied customers.
- Document customer interactions and complete administrative tasks in internal systems.
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